Technology Resources
University Technology Resources: What Do I Do If...
If you're having trouble with your laptop, desktop or other equipment managed by Arts and Sciences Technology Services, contact ASCTech. To request services, visit ASCTech's Service Catalog and select the category that applies to your request. If none of the categories meet your needs, select the "Request Help" link at the bottom of the page.
ASCTech also offers walk-in hours--for more info, visit the ASCTech homepage.
OCIO is your best bet for issues with university-wide systems like OSUwireless, university email or Skype. BUT--if you are having trouble with something like email, OSUwireless, Carmen or another university system, the best place to check first is OCIO's System Status page. That will help you figure out if the issue you're encountering is due to your particular account, or if it's happening across the university.
If you do need to request help from OCIO, you can call 614-688-4357 (HELP), or check out their Service Catalog to request assistance.
If you're having trouble with CarmenCanvas or with CarmenZoom, follow these steps:
- Check the system status page, to see if there's a system-wide outage.
- Visit the resource center to see if there might be answer to your question there, or if the issue you're experiencing is a known issue that the team is already working on:
- If there's no system outage, the resource center isn't helpful, and you're still having trouble, then email the support team, or fill out the appropriate support form:
- For CarmenCanvas: carmen@osu.edu
- CarmenCanvas support form
- For Zoom: carmenzoom@osu.edu
- CarmenZoom support form
Depending on the problem, you may be able to contact OCIO (see accordion above). If you need in-person assistance, and need someone to physically work on your computer or laptop, check out the services offered by BuckeyeBar.
PLEASE NOTE: Due to COVID-19, BuckeyeBar services are currently limited to the Thompson library location and are by appointment only.
If you have an urgent need (e.g. everything shuts down unexpectedly, the projector isn't working at all, there's a squirrel in your classroom), call Classroom Services at 614-688-4357 (HELP).
If you're experiencing an issue that can wait until your next class period to be addressed (e.g. there's a bug in a particular program on your classroom computer, the projector is a little finicky), you can request onsite assistance from Classroom Services.
Assuming the room you're teaching in is in the general classroom pool (which most are), you can visit ODEE Classroom Service's Classroom Search page. You can find out what technology is available in your classroom, and see pictures of the furniture and room layout.
See our separate pages for Denney 311 documentation and Denney 419/435/447 documentation.
Teaching Resources
A number of groups on campus have collaborated to create the Teaching and Learning Resource Center, which compiles resources and strategies for both in-person and online teaching, including OSU-specific documentation for our core e-learning tools.
During the COVID-19 shutdown, the university created Keep Teaching, a collection of online, hybrid and in-person teaching resources. These resources include strategies for each mode of teaching, the "Carmen Key Four," and more. The site also has a schedule of upcoming teaching workshops. All of these workshops are recorded and posted on the Keep Teaching playlist.
Computer Refresh Information
The College of Arts and Sciences ASCTech Computer Refresh Program replaces faculty and staff computers every four years. If you are eligible for a new computer, Wayne Lovely will email you as soon as the program is rolled-out each year. Once notified, reply to Wayne with your selection, and wait for his email reply regarding next steps.
NOTE: This program is currently paused due to COVID-19
The Chair will determine if any portion of the annual fund allowance may be used to purchase requested equipment or software that is not part of the ASCTech Computer Refresh Program. To request an equipment purchases send an email to English.Fiscal@osu.edu listing the specific item requested, estimated price for item, and a brief rationale (150 words or less) detailing the necessity and specific research business purpose of the equipment. The Fiscal Associate will reply regarding approval & next steps.
Other University Technology Resources
To activate or edit your university account, visit my.osu.edu. This site will allow you to change your password, change your email delivery and view or edit your account security questions.
As of right now, the university uses BuckeyeBox for cloud storage. HOWEVER, BuckeyeBox will be retired in June 2021, and the university will be transitioning cloud storage to Microsoft OneDrive for Business and Teams.
Ohio State's IT team has put together resources for faculty, staff and students to use in the cloud storage transition. These resources will give you guidance on cleaning up your files, information on SkySync (the tool that Ohio State will be using to migrate everyone's files), and links to trainings on using OneDrive and Teams.
U.OSU is the university's easy-to-use professional website platform. For information and resources on how to build a website using U.OSU, check out the Teaching and Learning Resource Center's U.OSU Toolkit.
[pdf] - Some links on this page are to Adobe .pdf files requiring the use of Adobe Reader. If you need these files in a more accessible format, please contact english.communications@osu.edu.